Use a structured product catalogue
Give every product a clear name, photo, price, option, and stock status. Customers can choose the correct item instead of describing it in a message or sending an old screenshot.
Collect all details at checkout
Ask for quantity, variants, customer name, phone number, address, delivery method, and preferred payment method in one guided flow. The final WhatsApp message should contain a complete order summary.
Confirm before fulfilment
Send an automatic confirmation with the order number and selected items. Your team and customer can verify the same information before packing or preparing the order.