Frequently asked questions
Everything you need to know about selling on WhatsApp with Brandfactory.
Common questions
No. You add products in the dashboard or import from a spreadsheet, pick a business template, and share your store link. Most merchants go live the same day.
No commission on orders. You pay only for your subscription plan if you choose a paid tier. Payment gateway fees (if you use cards) are between you and your provider.
Yes. Orders are sent to the WhatsApp number you configure. Your customers still chat with you on the app they already use.
Stores work globally. Payment methods and language depend on your setup — many merchants start in the GCC, India, and Southeast Asia.
After your 7-day free trial, Growth Plan is 250 AED one-time setup plus 100 AED monthly renewal. No commission on orders — you keep 100% of sales minus payment gateway fees if you use cards.
Use in-app support or the contact form. We typically reply within a few hours on business days; paid plans include priority support.